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I am using the Kanban view in Helpdesk. By default, it appears to sort the higher "priority" items to the top, which I want. But I am also using an automation that adds a "color" to each ticket. I have figured out how to use default_order="color" in order to change the order, but it breaks the priority sort.
Can I first sort by "color" and then within each color sort by "priority"?
v16sh
Where am I going to modify those parameters
Hi,
You can set the default_order to the Kanban view for two fields based on your needs (see below).
<kanban default_order="color, priority desc">
Hope it helps
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